Malmstrom Creative Media LLC is dedicated to providing professional online creative media, advertising, and digital marketing services to our clients. Please contact us promptly if you believe the services provided were not completed as agreed or if there are issues that significantly impair the use of the service.
- Refund Request Period
If you have reasonable concerns regarding service quality or fulfillment, you may submit a refund request within 30 days of the service delivery date.
We may be unable to process refund requests submitted after the 30-day period, unless otherwise required by applicable law.
- Eligible Refund Situations
Clients may contact us to request a refund in the following situations:
The service was not provided in accordance with the agreed-upon scope;
The service has issues that significantly impair its intended use;
The service could not be completed as agreed due to reasons attributable to us;
Other situations confirmed by us to constitute a service fulfillment issue.
Refund eligibility will be reviewed based on the specific order, service details, and actual circumstances.
- Situations Not Eligible for Refund
The following situations generally do not qualify for a refund:
Change of personal preference or purchasing decision by the client;
Failure by the client to provide necessary information, materials, or feedback required to complete the service;
Inability to complete the project due to reasons attributable to the client;
The service was completed according to agreed-upon requirements, but the client requests a refund solely due to a change in personal preference;
Refund requests made after the 30-day period, unless otherwise required by applicable law.
- How to Request a Refund
To request a refund, please contact us using our designated contact methods and provide the following:
Client name;
Order or service information;
Date of purchase;
Reason for the refund request;
Necessary explanations or materials related to the service issue.
Upon receipt of your refund request, we will review the relevant service and order information and notify you of the outcome via email or other valid contact methods.
- Refund Processing
If the refund request is approved, we will issue the eligible refund amount using the original payment method.
The time it takes for the refund to be credited to your account may depend on the processing times of banks, credit card companies, or third-party payment service providers.
- Legal Rights
This refund policy does not limit any non-waivable statutory rights consumers may have under applicable federal, state, or local laws. If applicable law requires a refund or other remedies, such applicable law shall prevail.
Address: 139 Sherwood Forest Dr.
New Orleans, LA 70119
